You can use this table as a reference for synchronizing information about discovered devices between the two systems: Service Centerīest Practice: Asset synchronization works based on the mappings outlined in the table above, and updates to asset information occur as per the time defined in the Asset Synchronization Settings page in Service Center. The following table lists the Service Center asset information fields and their corresponding Autotask asset fields. Synchronize asset details for all devices ĭefine the criteria that determines which trouble tickets to send to Autotask. Synchronize information between systems for all discovered devices, including those that support WMI and/or SNMP management protocols Įasily configure bi-directional synchronization of ticketing Similarly, when the ticket is closed in Autotask, the corresponding alert will be cleared and the corresponding trouble ticket closed in Service Center. Once created, any updates to the status of the ticket made in either system will be synchronized with the other. When a ticket is created in Barracuda Managed Workplace as the result of an alert being triggered or when you manually create a ticket in Barracuda Managed Workplace, a ticket will also be created in Autotask. Barracuda Managed Workplace pushes asset information to Autotask.
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